How Skyscanner’s Ambr AI Pilot Led To Global Roll Out
Skyscanner partnered with Ambr AI to pilot our realistic voice-AI simulation platform, empowering managers to master high-stakes conversations risk-free.
The decision to pilot Ambr AI was born out of a crucial need: to support people managers and help them build competence and confidence with challenging workplace conversations and feedback.
Why Ambr AI Was Different
Unlike traditional role-playing or theoretical training, Ambr AI offered:
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Ultra-realistic conversations: AI personas respond naturally to tone, approach, and word choice.
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Immediate feedback: Insights on speaking pace, conversation structure, and delivery.
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Complete privacy: Practice sessions remain confidential to each user.
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24/7 availability: No need to coordinate schedules for role-play.
The Pilot: 12 Weeks, 50 Managers, Real Results
50 Skyscanner managers participated, focusing on 'Difficult Conversations', 'Presentation Practice', and 'Coaching' modules.
Engagement
92%
of users used the platform
796
total minutes of practice
Consistent usage, peaking during performance reviews.
Key Results
78%
more comfortable with difficult conversations
~100%
comfortable practicing with AI
85%
would recommend Ambr AI to peers
The Manager Verdict
The Realism Factor
"I love it! I think the tool is absolutely fantastic - I was really impressed with the level of back and forth interaction... it feels like I'm having a real conversation."
Immediate Application
"This has definitely helped me with an actual conversation. I slowed down and was able to think about not using filler words and my phrasing and tone."
Confidence in Action
"I had an almost identical scenario in real life to the one I practiced, so I was able to have ongoing conversations and it increased my confidence to know that I was being a thoughtful manager."
Beyond the Pilot: Global Manager Roll-Out
The pilot's success has led to full rollout across all Skyscanner managers, with exciting new features including:
- Enhanced Accessibility with keyboard navigation and screen reader support.
- Coaching Memory that remembers past sessions for personalized development.
- A Scenario Creator feature based on pilot feedback that allows users to practice their own scenarios.
A Word from Our Partner
“I love that this platform gives people managers a space to practise, make mistakes and get immediate actionable feedback to help build confidence and grow. We received such great feedback from our pilot group and it is great to see the 'Scenario Creator' feature now live making it even easier for our managers to be proactive and practise real life scenarios in a safe environment. I also personally love the AI coach and presentation practice features - a place to go when you’re tight on time and don't have the time to practise with someone else, or availability to talk to your manager or mentor.”
Tracey Gaughan
Learning and Leadership Talent Manager, Skyscanner
