How Skyscanner’s Ambr AI Pilot Led To Global Roll Out
Skyscanner partnered with Ambr AI to pilot our realistic voice-AI simulation platform that allows managers to practice high-stakes conversations without real-world consequences.
The decision to pilot Ambr AI was born out of a need to support people managers and help them build competence and confidence with challenging workplace conversations and feedback.
How Skyscanner’s Ambr AI Pilot Led To Global Roll Out
Skyscanner partnered with Ambr AI to pilot our realistic voice-AI simulation platform that allows managers to practice high-stakes conversations without real-world consequences.
The decision to pilot Ambr AI was born out of a need to support people managers and help them build competence and confidence with challenging workplace conversations and feedback.
How Skyscanner’s Ambr AI Pilot Led To Global Roll Out
Skyscanner partnered with Ambr AI to pilot our realistic voice-AI simulation platform that allows managers to practice high-stakes conversations without real-world consequences.
The decision to pilot Ambr AI was born out of a need to support people managers and help them build competence and confidence with challenging workplace conversations and feedback.
How Skyscanner’s Ambr AI Pilot Led To Global Roll Out
Skyscanner partnered with Ambr AI to pilot our realistic voice-AI simulation platform that allows managers to practice high-stakes conversations without real-world consequences.
The decision to pilot Ambr AI was born out of a need to support people managers and help them build competence and confidence with challenging workplace conversations and feedback.
The Pilot:
12 Weeks, 50 Managers, Real Results
50 Skyscanner managers participated in the Ambr AI pilot, focusing primarily on Ambr AI’s 'Difficult Conversations' module for managers with secondary testing of Ambr AI’s 'Presentation Practice' and 'Coaching' features.
Peak activity during performance season
92%
User engagement
Consistent usage throughout the pilot
796
Minutes of total practice time
The Pilot:
12 Weeks, 50 Managers, Real Results
50 Skyscanner managers participated in the Ambr AI pilot, focusing primarily on Ambr AI’s 'Difficult Conversations' module for managers with secondary testing of Ambr AI’s 'Presentation Practice' and 'Coaching' features.
Peak activity during performance season
92%
User engagement
Consistent usage throughout the pilot
796
Minutes of total practice time
The Pilot:
12 Weeks, 50 Managers, Real Results
50 Skyscanner managers participated in the Ambr AI pilot, focusing primarily on Ambr AI’s 'Difficult Conversations' module for managers with secondary testing of Ambr AI’s 'Presentation Practice' and 'Coaching' features.
Peak activity during performance season
92%
User engagement
Consistent usage throughout the pilot
796
Minutes of total practice time
The Pilot:
12 Weeks, 50 Managers, Real Results
50 Skyscanner managers participated in the Ambr AI pilot, focusing primarily on Ambr AI’s 'Difficult Conversations' module for managers with secondary testing of Ambr AI’s 'Presentation Practice' and 'Coaching' features.
Peak activity during performance season
92%
User engagement
Consistent usage throughout the pilot
796
Minutes of total practice time
%
comfortable practicing with a voice AI character
%
more comfortable having difficult conversations
%
would recommend Ambr AI to their peers
%
comfortable practicing with a voice AI character
%
more comfortable having difficult conversations
%
would recommend Ambr AI to their peers
%
comfortable practicing with a voice AI character
%
more comfortable having difficult conversations
%
would recommend Ambr AI to their peers
%
comfortable practicing with a voice AI character
%
more comfortable having difficult conversations
%
would recommend Ambr AI to their peers
The Manager Verdict
The Realism Factor
"I love it! I think the product is absolutely fantastic - I was really impressed with the level of back and forth interaction... it feels like I'm having a real conversation."
Immediate Application
"This has definitely helped me with an actual conversation. I slowed down and was able to think about not using filler words and my phrasing and tone."
Confidence in Action
"I had an almost identical scenario in real life to the one I practiced, so it increased my confidence to know that I was being a thoughtful manager."
The Manager Verdict
The Realism Factor
"I love it! I think the product is absolutely fantastic - I was really impressed with the level of back and forth interaction... it feels like I'm having a real conversation."
Immediate Application
"This has definitely helped me with an actual conversation. I slowed down and was able to think about not using filler words and my phrasing and tone."
Confidence in Action
"I had an almost identical scenario in real life to the one I practiced, so it increased my confidence to know that I was being a thoughtful manager."
The Manager Verdict
The Realism Factor
"I love it! I think the product is absolutely fantastic - I was really impressed with the level of back and forth interaction... it feels like I'm having a real conversation."
Immediate Application
"This has definitely helped me with an actual conversation. I slowed down and was able to think about not using filler words and my phrasing and tone."
Confidence in Action
"I had an almost identical scenario in real life to the one I practiced, so it increased my confidence to know that I was being a thoughtful manager."
The Manager Verdict
The Realism Factor
"I love it! I think the product is absolutely fantastic - I was really impressed with the level of back and forth interaction... it feels like I'm having a real conversation."
Immediate Application
"This has definitely helped me with an actual conversation. I slowed down and was able to think about not using filler words and my phrasing and tone."
Confidence in Action
"I had an almost identical scenario in real life to the one I practiced, so it increased my confidence to know that I was being a thoughtful manager."
Beyond the Pilot:
Global Manager Roll-Out
The pilot's success has led to full rollout across all Skyscanner managers, with exciting new features including:
Coaching Memory that remembers past sessions for personalized development
A Scenario Creator feature based on pilot feedback that allows users to practice their own scenarios
Enhanced Accessibility with keyboard navigation and screen reader support
"I love that Ambr AI gives people managers a space to practice, make mistakes and get immediate actionable feedback to help build confidence and grow.
We received such great feedback from our pilot group and it is great to see the 'Scenario Creator' feature now live, making it even easier for our managers to be proactive and practice real life scenarios in a safe environment."
Tracey Gaughan
Learning & Leadership, Skyscanner
"I love that Ambr AI gives people managers a space to practice, make mistakes and get immediate actionable feedback to help build confidence and grow.
We received such great feedback from our pilot group and it is great to see the 'Scenario Creator' feature now live, making it even easier for our managers to be proactive and practice real life scenarios in a safe environment."
Tracey Gaughan
Learning & Leadership, Skyscanner
"I love that Ambr AI gives people managers a space to practice, make mistakes and get immediate actionable feedback to help build confidence and grow."
Tracey Gaughan
Learning & Leadership, Skyscanner
"I love that Ambr AI gives people managers a space to practice, make mistakes and get immediate actionable feedback to help build confidence and grow.
We received such great feedback from our pilot group and it is great to see the 'Scenario Creator' feature now live, making it even easier for our managers to be proactive and practice real life scenarios in a safe environment."
Tracey Gaughan
Learning & Leadership, Skyscanner
Never worry about a difficult conversation again.
Never worry about a difficult conversation again.
Copyright © 2025 Ambr Technologies Limited. All Rights Reserved
Copyright © 2025 Ambr Technologies Limited. All Rights Reserved
Copyright © 2025 Ambr Technologies Limited. All Rights Reserved
Copyright © 2025 Ambr Technologies Limited. All Rights Reserved